1. Scope These Terms and Conditions govern all purchases made via our website. By placing an order, you agree to be bound by these Terms. 2. Personal Use Only All products sold on our website are intended for personal, domestic use only. We do not permit purchases for the purpose of resale, redistribution, or commercial use without prior written permission. We reserve the right to cancel any order that we reasonably believe is being placed by a reseller or for commercial purposes. 3. Order Verification To protect against fraud, we may: - Request additional identification or address verification. - Cancel orders that cannot be verified. - Restrict or block accounts, payment methods, or delivery addresses associated with suspicious activity. 4. Fraudulent or Abusive Behaviour We reserve the right to refuse service, cancel orders, or close accounts where we suspect: - Excessive or repeated claims of non-delivery. - Use of multiple accounts, emails, or payment methods to circumvent restrictions. - Misrepresentation as a consumer when purchasing for business or resale purposes. Any suspected fraudulent activity may be reported to Action Fraud, payment providers, and relevant authorities. 5. Delivery Confirmation & Investigations Orders are deemed delivered when our courier provides: - GPS‑verified delivery confirmation, - Photo proof of delivery, or - Signature from the recipient or household member. Where a delivery investigation is required, refunds will only be processed once the courier’s investigation is complete. 6. Liability We are not liable for losses resulting from misuse, unauthorised resale, or improper commercial use of products purchased from our website. Dropship‑Specific Additions Additional Terms & Conditions: Dropshipping Prohibition Dropshipping, marketplace fulfilment, or the use of our website to fulfil third‑party orders (including but not limited to eBay, Amazon, TikTok Shop, Facebook Marketplace, or any other platform) is strictly prohibited. Orders suspected of dropshipping activity may be cancelled, refunded, and restricted from future purchasing. Indicators include: - Multiple orders placed to different recipients within short timeframes. - Same payment method used across multiple addresses. - Unusually high frequency of low‑value orders. - Contact details that do not match recipient information. We reserve the right to block accounts, card numbers, IP addresses, and delivery destinations associated with dropshipping activity.

Identity and contact details of the data controller; Fetch! Retail Limited are the data controller of your personal data. If you wish to discuss anything relating to your personal data please contact customercare@medicanimal.com in the first instance. Purpose of and legal basis for processing; When you interact or place an order with Medicanimal.com we may require certain information from you. This may include, but is not limited to, your name and address, telephone number, email address and pets details. This is either a requirement of law or to enable us to undertake the services requested from us. Recipients of the data; Information received by Medicanimal.com, is stored securely in line with our internal policy. Data is only available to, and is limited by requirement, to those who specifically require this data to undertake the following; Processing and delivery of your order, provide customer support, Process your order in an efficient manner, help prevent fraudulent transactions, ensure your pet’s medicine is correct administered in accordance to the law, open and run your account and personalise your website experience. Categories of the data being processed; Any third countries data are transferred to and safeguards that are in place; We may on occasion pass your details to 3rd parties for the purposes of; Product fulfilment (i.e. to enable couriers and postal operators to deliver your goods), Marketing, legal requests (i.e. from government bodies) or for other legitimate purposes as required. We vet all of our 3rd party suppliers and ensure that your data is safe in line with our internal policy. Period of data retention; Your data is stored securely with us and kept for a period in line with legal requirements and/or subject to your interaction with Medicanimal.com. The individuals’ rights: access, correction, withdrawal of consent, erasure and portability; You are entitled to update any of your personal information by logging into your account and manage your marketing preference by opting out of marketing emails. You can also request any information we hold about you, ask us to update any information, as us to remove your account or object to the processing of your personal information. We will do this in accordance with any relevant laws. . If you wish to discuss anything relating to your personal data please contact customercare@medicanimal.com in the first instance. Their right to lodge a complaint with the supervisory authority; You have a right to lodge a complaint with your supervisory authority if you have any concern about how we process your personal information.