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How we are different

  

Our Commitments:


Making quality care affordable for you

We save you time, money and hassle by buying in bulk and delivering directly to your door. Whilst managing the long-term health of your pet can seem dauntingly expensive, we’re committed to providing you with a convenient, affordable solution which ensures your animal gets the care it deserves.


Supporting charities that help animals

We’re committed to supporting charities and animal welfare groups across Europe. With every purchase you make, you’ll be helping us extend our support through donations and sponsorship activity, at no additional cost to you.


Protecting your data

Our systems are secured with Advanced Encryption Standard (AES) 256 bit technology for the safe transmission of all confidential data. Our company information and encryption procedures have been verified and pass daily malware scans for your added protection by Verisign. This means that any information you provide us with about yourself and your pets is 100% safe and secure.


Authentic, UK approved products

All the products you buy from us are UK approved. In fact, they’re exactly the same items you would buy from your local vet.


Fast, affordable delivery – free when you spend £29

Forget the inconvenience of lugging bulky or heavy pet supplies around with your weekly shop – we’ll come to you. We offer free delivery on all UK orders when you spend over £29, or from as little as £2.99 on smaller orders. We’ll even remind you when you’re running low. 

Need it at lightning speed? Use our premium option and your order will be with you in 1-3 working days from confirmation. Click here for full details, including international shipping rates.


We’re at the end of the phone in our UK based call centre

Have a question? We have a dedicated team of customer care professionals and animal health advisors ready to help. You can contact a member of our team by phone on 0203 675 0780, by email at [email protected]

or by post at 15-19 Baker's Row, London, EC1R 3DG. We are available to assist you by phone or email within our regular business hours on Monday to Friday 8am-5pm, and will respond to all out of office enquiries as soon as we can.