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How we are different

Our Commitments:

Making quality care affordable for you

We save you time, money and hassle by buying in bulk and delivering directly to your door. Whilst managing the long term health of your pet can seem dauntingly expensive, we’re committed to providing you with a convenient, affordable solution which ensures your animal gets the care it deserves.

Supporting charities which help animal.

We’re committed to supporting charities and animal welfare groups across Europe. With every purchase you make, you’ll be helping us extend our support through donations and sponsorship activity, at no additional cost to you.

Protecting the safety and confidentiality of your data

Our systems are secured with Advanced Encryption Standard (AES) 256 bit technology for the safe transmission of all confidential data. The VeriSign trust seal signifies that our company information and encryption procedures have been verified and pass daily malware scans for your added protection. Jargon aside, this means you can rest assured that any information you provide us with about yourself and your animals is 100% safe and secure.

Delivering authentic, UK approved products

All of the products you can buy from us are UK approved - in fact, they’re exactly the same as you would buy from your local vet, or your money back – full stop.

Only ever safe, genuine medicines

The health and safety of your pet is paramount, and when ordering medicines online you should always look for the Internet Pharmacy logo – only legitimate pharmacies registered with the General Pharmaceutical Council (GPhC) will have this displayed. This logo ensures you are buying safe, genuine medicines and allows you to verify the registration details of both the pharmacy and pharmacist(s) behind the website. We urge you to beware of websites without this logo as the products they sell are often sourced abroad, and are not only illegal but potentially harmful to your pet.

Fast, affordable delivery – free when you spend £29

Forget the inconvenience of lugging bulky or heavy pet supplies around with your weekly shop – we’ll come to you. We offer free delivery on all UK orders when you spend over £29, or from as little as £2.99 on smaller orders. We’ll even remind you when you’re running low. Need it at lightning speed? Use our premium option and your order will be with you in 1-3 working days from confirmation. Click here for full details including international shipping rates.

We’re at the end of the phone in our UK based call centre

Have a question? We have a dedicated team of customer care professionals, pharmacists and vets ready to help. You can contact a member of our team by phone, live chat, email or post. We are available to assist you within our regular business hours on Monday to Friday 8am-8pm / Saturday 10am-2pm, and will respond to all out of office enquiries as soon as we can.