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Earn loyalty rewards as
you shop for your pets

  1. Order

Each time you place an order of £20 or more, you’ll automatically receive 10% of your order value as credit to use against your the next one you place within 60 days.

  2. Save

Place 5 orders, each of £20 or more within 12 months and *drum roll please* you’ll become a VIP!(Good news – we’ve already taken into account orders placed within the last year).

  3. VIP

As a VIP, you’ll have access to a whole host of exclusive benefits, including free premium shipping on all orders, as well as discounts and gifts!

Your VIP Benefits

Delivery    Free premium shipping

Delivery     25% off your favourite product twice a year

Delivery     Exclusive monthly discounts

Delivery    Monthly prize draw to win £400

Delivery     25% off the full Kokoba range







By placing an order of £20 or more you will receive Loyalty Credit to the value of 10% of your order. Orders 1-5 with a total amount of £20 or more accumulate Loyalty Credit.
It will automatically be credited to your account following an eligible purchase. You can then use your Loyalty Credit as a method of payment at the checkout (3rd step).
You will have 60 days after the date of order despatch to use your Loyalty Credit.
You can view your Loyalty Credit within ‘My account’ under ‘Loyalty Credit’. Here you will be able to see your available credit, pending credit and the total credit you have earned.
Yes. You can use your Loyalty Credit with both product promotions and voucher codes.
Simply place 5 orders of £20 or more within a 12 month period.
Continue to place 5 orders of £20 or more within a 12 month rolling period.
For as long as your order history shows 5 orders of £20 or more within the last 12 months! On top of that, your VIP status will be maintained for a minimum of 60 days once you become eligible. After this point you must have placed 5 orders of £20 or more within the last 12 months to remain a VIP customer.
No. Only orders over £20 will count towards your total order count.