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Prescription Services - click here for more information

Delivery and Returns

Domestic and International Delivery Rates

For delivery within the UK, please see the table below for your delivery options:
 
  Order value less than £9.90 Order value more than £9.90
Mainland UK
Standard (6-8 days) £2.95 FREE! *
Express(2-4 days) £3.49 £3.49
 
Highlands, Islands and Northern Ireland
Standard (7-9 days) £4.95 £2.00
Express (3-5 days) £5.49 £5.49
 
Orders weighing less than 1kg
Standard (6-8 days) £2.95 FREE! *
Express (2-4 days) £2.95 £0.99


Our delivery options explained:


Standard:
Our Standard service offers delivery of your order within 6-8 working days from your ordering date including Saturdays.
This is a 48 hour fully tracked email service from the day of despatch from our warehouse with either Hermes (for orders weighing 2-15kg) or Yodel (for orders weighing 15kg and above).


Express:
Our Express service offers express delivery of your order in 2-4 working days from your ordering date including Saturdays.
This is a 24h fully-tracked next day service from the day of despatch from our warehouse. Delivery is made by DPD 'Follow My Parcel' and includes the following the following benefits;

  • A 24h fully track-able interactive email/text service allowing you to change the delivery date or leave with a neighbour.
  • A one hour time slot for delivery including the name of your driver (UK mainland only).
  • A final 15 minute countdown to delivery, where you can even watch your driver on his way to you!

Orders weighing less than 1kg* are sent by Royal Mail on the following services:


Standard:
2nd Class post


Express:
1st Class post


*Delivery costs do not vary for orders weighing less than 1kg regardless of a Highlands or Islands destination.


Need your order shipped elsewhere? Please see the chart below for delivery charges outside the UK:


Country Delivery Charge Free Delivery if over Target Delivery Time
Austria 5,90€ 59,00€ 7 days
Belgium - less than 1kg 2,49€ 59,00€ 7 days
Belgium - more than 1kg 5,99€ 59,00€ 5 days
Canary Islands - less than 1kg 3,99€
n/a 7 days
Canary Islands - more than 1kg*** 34,99€ n/a 5 days
Czech Republic 6,90€ 69,00€ 7 days
Denmark - less than 1kg £4.99 £129.00 7 days
Denmark - more than 1kg £11.99 £129.00 5 days
Finland 7,90€ 79,00€ 10 days
France (inc. Monaco) - less than 1kg FREE! * 0€ 7 days
France (inc. Monaco) - more than 1kg FREE! * 0€ 5 days
Germany - less than 1kg FREE! * 0€ 7 days
Germany - more than 1kg FREE! * 0€ 5 days
Greece (Mainland) - less than 1kg 7,90€ 79,00€ 10 days
Greece (Mainland) - more than 1kg 20,80€ n/a 5 days
Greek Islands - less than 1kg 7,90€ 79,00€ 12 days
Greek Islands - more than 1kg 32,50€ n/a 7 days
Ireland (Republic of) - less than 1kg 2,49€ 59,00€ 7 days
Ireland (Republic of) - more than 1kg 5,99€ 59,00€ 5 days
Italy 6,90€ 69,00€ 7 days
Liechtenstein 5,90€ 59,00€ 7 days
Luxembourg - less than 1kg 2,49€ 59,00€ 7 days
Luxembourg - more than 1kg 5,99€ 59,00€ 5 days
Netherlands - less than 1kg 2,49€ 59,00€ 7 days
Netherlands - more than 1kg 5,99€ 59,00€ 5 days
Poland 7,90€ 79,00€ 10 days
Portugal 7,90€ 79,00€ 10 days
Slovakia 6,90€ 69,00€ 7 days
Slovenia 7,90€ 79,00€ 10 days
Spain - less than 1kg FREE! * 0€ 10 days
Spain - more than 1kg 3,99€ 40,00€ 10 days
Sweden - less than 1kg £4.99 £129.00 10 days
Sweden - more than 1kg £11.99 £129.00 5 days
Switzerland - less than 1kg**** 5,90€ 59,00€ 7 days


Please note, all delivery costs listed above are exclusive of VAT. 
During the checkout process VAT will be calculated on the total order value including any applicable delivery costs. 

Target Delivery Times refer to working days and exclude weekends, holidays and other days of observance or necessity when the carrier may not process deliveries. Some remote locations may have extended transit times. MedicAnimal Ltd is not responsible for delivery delays caused by the carrier (i.e. Royal Mail, DPD, HDN) or delays caused by weather or related phenomenon. 

* Free Delivery is a limited time offer and may end at any time without notice. 


** Due to the excess carriage charged for heavy goods to the Canary Islands, we require an additional payment of £25 for orders weighing over 1kg. This payment is processed through our customer service team. 

*** Due to excess special handling fees we do not send packages over 1kg to Switzerland.

Please note that we reserve the right to reject at any time the order of a particular item whose characteristic (volumetric or otherwise) would make its delivery very difficult or unreasonably expensive. 

RETURNS POLICY

General Products: If for any reason you are not satisfied with any item you have purchased from us (excluding medicines), you may return it if you notify us within 7 working days of receiving it. The product must be in its original packaging, unopened and in a re-saleable condition and the cost of collection or return will remain at your charge. We only accept returns for products that have been purchased through us. 

Medicines: We regret that we cannot, by law, accept returns of any medication including all flea treatments and wormers. If you return a medicine to us all we can do is dispose of it for you as it cannot be resold. 

If for any reason your return is a result of an error on our part, it will be accepted if we receive the product within 60 days of the order. 

Any return which does not meet the conditions set forth above will not be refunded or replaced.