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We understand that on occasion you want to return an item you purchased from us.
We are striving to make this process quick and convenient for you.

For more information on returns or to request a return / refund, call us on 0203 675 0780 or write an email to


Unfortunately, due to regulatory law, we cannot accept the return of any medication including flea and worming treatments. If you return such a medication to us, we can dispose of this for you but are not authorised to resell this. If an order containing medicinal products is faulty, we will accept returns within 60 days of the order date.

Other Products

If for any reason you are not satisfied with any product you purchased from us, you can return notifying us within 14 usiness days after receipt. The product must be in its original packaging, unopened and in condition for resale.
Only accept returns of products that have been purchased through our site.
If your shipping address is outside the European Union, we will deduct the shipping costs.
If the product arrives in bad condition, or if for some reason the return is the result of an error on our part, resend or refund the product within 60 days of the order date.
Any return that does not meet the above conditions may not be refunded or replaced.