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ATTENTION: This legal notice applies to the entire contents of this website and to any correspondence by e-mail between us and you.

Please read these terms carefully before using this Website. Using this Website indicates that you accept these terms. If you do not accept these terms, do not use this Website.

1. Introduction

1.1 By accessing any part of this Website, you shall be deemed to have accepted this legal notice and all other terms and conditions set out on this Website in full. If you do not accept this legal notice or the other terms and conditions set out on this Website in full, you must leave this Website immediately.

1.2 We may revise this legal notice and the other terms and conditions set out on this Website at any time by updating this posting. You should check this Website from time to time to review the then current legal notice and terms and conditions, because it is binding on you. Certain provisions of this legal notice and the terms and conditions set out on this Website may be superseded by expressly designated legal notices or terms located on particular pages on this Website

2. Transactions Concluded Through Our Website

2.1 Contracts for the supply of goods formed through our Website or as a result of visits made by you are governed by this legal notice and our Terms and Conditions. Please ensure that you have read this legal notice, our Terms and Conditions and all other terms and conditions set out on this Website because they are binding on you.

2.2 We shall endeavour to ensure that the supply of goods through our Website or as a result of visits made by you shall comply with the Veterinary Medicines Regulations 2011 SI 2159 (VMR), as amended from time to time. For the purposes of this legal notice "goods" shall mean any goods agreed to be supplied by us to you in accordance with the terms and conditions set out on this Website.

3. Your Responsibilities In Respect Of The Purchase Of Goods

3.1 In order that we may ascertain the suitability of the supply of certain goods to you, you will be requested to supply certain key information to us at registration and at checkout. The key information we will collect from you will include without limitation to the foregoing generality patient details including species, breed and the date of birth of the patient. It is extremely important that all information you supply to us is accurate and detailed in all respects because we will, in good faith, rely entirely on the information you supply to us in order that we obtain appropriate knowledge of your requirements to enable us to provide the appropriate advice to you and prescribe appropriate goods to you (if at all). Any false or inaccurate information you supply to us could result in certain goods being prescribed to you that are unsuitable or not entirely appropriate for the intended use you have specified to us. Therefore, you hereby undertake at all times to supply true and accurate information to us and you hereby acknowledge that we shall have no liability or responsibility for any and all loss or damage that may result to you or a third party including without limitation direct loss or Indirect Loss (as defined in clause 7 of this legal notice) incurred due to our reliance on inaccurate or false information supplied by you or on your behalf in connection with the prescription of certain goods

3.2 Prior to the purchase of goods, it is important that you are satisfied regarding the following matters: the appropriateness of particular goods, correct use, storage, handling, waste disposal and correct administration of goods.

3.3 In order that you are satisfied regarding the matters set out in clause 3.2 in respect of veterinary medicinal products, we ask that you read the data sheet(s) that apply to the veterinary medicinal products that you intend to purchase at you can find in the Product Information Database of Veterinary Medicines Directory’s website (VMD), prior to confirming and proceeding with purchase of veterinary medicinal products.

3.4 Please note that we will use reasonable endeavours to ensure that every veterinary medicinal product supplied by us will be accompanied by an applicable datasheet. However, we do not guarantee that data sheets will be made available with every medicinal product supplied.

3.5 If you wish to obtain advice or have any queries regarding any of the goods supplied by us on this Website prior to the purchase of those goods including without limitation, if having read the relevant information in the applicable data sheet(s), you still have a query or wish to obtain further advice regarding veterinary medicinal products or the supply of veterinary medicinal products prior to purchase of those veterinary medicinal products, then we strongly encourage you to contact our pharmacist. You can contact our pharmacist and ask questions by using the contact details set out in the Contact Us section of the Website or directly using this address.

4. Links From Our Website

All links to third party websites on this Website are provided solely for your convenience. If you use these links, you leave this Website. We have not reviewed all of the third party websites or their content or availability. We therefore do not endorse or make any representations about them, or any material found there, or any results that may be obtained from using them. If you decide to access any of the third party websites linked to this Website and rely on any information contained in such websites, you do so entirely at your own risk.

5. Service Access

5.1 While we endeavour to ensure that this Website is normally available 24 hours a day, we shall not be liable if for any reason this Website is unavailable at any time or for any period.

5.2 Access to this Website may be suspended temporarily and without notice in the case of system failure, maintenance or repair or for reasons beyond our control.

5.3 From time to time, we may restrict access to some parts of our Website, or our entire Website, to users who have registered with us.

5.4 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of this legal notice.

6. Visitor Material And Conduct

6.1 Other than personally identifiable information, which is covered under the Privacy Statement, any material you transmit or post to this Website shall be considered non-confidential and non-proprietary. We shall have no obligations with respect to such material. We and our designees shall be free to copy, disclose, distribute, incorporate and otherwise use such material and all data, images, sounds, text and other things embodied therein for any and all commercial or non-commercial purposes.

6.2 You are prohibited from posting or transmitting to or from this Website any material:

a) that is threatening, defamatory, obscene, indecent, seditious, offensive, pornographic, abusive, liable to incite racial hatred, discriminatory, menacing, scandalous, inflammatory, blasphemous, in breach of confidence, in breach of privacy or which may cause annoyance or inconvenience; or
b) for which you have not obtained all necessary licences and/or approvals; or
c) which constitutes or encourages conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law of or infringe the rights of any third party, in the UK or any other country in the world; or
d) which is technically harmful (including, without limitation, computer viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data).

6.3 You may not misuse the Website (including, without limitation, by hacking).

6.4 We shall fully co-operate with any law enforcement authorities or court order requesting or directing us to disclose the identity or locate anyone posting any material in breach of clause 6.2 or clause 6.3.

7. Our Liability

7.1 The material displayed on our Website is provided without any guarantees, conditions or warranties as to its accuracy. We may make changes to the material on this Website at any time without notice. The material on this Website may be out of date, and we make no commitment to update such material. The material on this Website is provided "as is", without any conditions, warranties or other terms of any kind. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our Website or in connection with the use, inability to use, or results of the use of our Website, any websites linked to it and any materials posted on it, including, without limitation any liability for Indirect Loss. For the purposes of this legal notice "Indirect Loss" shall mean:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and
  • for any other loss or damage of any kind, however arising and whether caused by negligence, breach of contract or otherwise, even if foreseeable.


7.2 This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.

7.3 In the event that you have obtained from a third party (i.e. not from us) a prescription for certain goods which you wish for us to supply to you, we, our employees and our agents exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party including without limitation any direct loss or Indirect Loss in connection with our reliance on and supply of goods pursuant to such a prescription. You hereby acknowledge that you are solely responsible for ensuring that you are satisfied regarding the matters set out in clause 3.2 prior to the purchase of goods as we will not carry out any investigations, and accept no responsibility for carrying out any investigations, regarding the suitability of any goods purchased pursuant to this clause 7.3.

8. Invalidity Of Provisions

If any provision contained in this notice are found to be invalid by a court of competent jurisdiction, the invalidity of that provision will not affect the validity of the remaining provisions of this notice, which shall remain in full force and effect. 9. Governing Law And Jurisdiction

This legal notice shall be governed by and construed in accordance with the laws of the UK. Disputes arising in connection with this legal notice shall be subject to the exclusive jurisdiction of the UK courts.

Last revision: 21 May 2012