This policy explains what exactly cookies are, the different types of cookies we use and how they will affect your experience on this website. Please read it carefully so you have all the information you need to make yourself comfortable about how we use cookies when you are visiting and using our website.

About cookies

A cookie is information that a website puts on your computer so that it can remember something about you at a later time. Typically, a cookie records your preferences when using a particular site. It recognises you when you navigate different pages of the website, or return to the website.

However, it is important to understand that cookies do not collect nor store any personally identifiable information about you. In other words, you are remembered as an anonymous user, and the information stored by cookies is never linked to your name.

Each request for a Web page is independent of all other requests. For this reason, the Web page server has no memory of what pages it has sent to a user previously or anything about your previous visits. A cookie is a mechanism that allows the server to remember what you have done before on the website and make your experience better.

As an example, cookies are commonly used to rotate the banner ads that a site sends so that it doesn't keep sending the same add as it sends you a succession of requested pages. They can also be used to customize pages for you based on your browser type or other information you may have provided the Web site. You will find below full details of the cookies used on this website.

You can view the cookies that have been stored on your hard disk (although the content stored in each cookie may not make much sense to you). The location of the cookies depends on the browser.

There are 4 types of cookies used on this website:

• Session Cookies: allowing us to “remember” the pages you previously visited on our website and the actions you have taken during your session. Those expire at the end of the user session, when you close your web browser.
• Persistent Cookies: these take the form of a text file which will be stored by your browser and will remain valid until their set expiry date (unless you delete them before the expiry date). Persistent cookies help us to determine your preferences.
• First Party Cookies: are owned by us although they can sometimes get set up by Third Parties we work with (e.g. Google Analytics). The data they contain, however, is sent to our servers only.
• Third Party Cookies: these are cookies from any other domain, such as recommended product and advertising services.

Cookies on this website

First Party Cookies

Here’s a list of the First Party cookies used by us, and what we use them for.

JSESSIONID BallId	Session Session	Our website management system uses a number of cookies to make sure that pages load quickly and correctly for each visitor. Cookies are also used to ensure that each visit remains secure and that users are logged out after a period of inactivity.
root.autoUserLoginId	Persistent	When customers log-in to medicanimal.com, we temporarily remember their email address to help confirm the correct login.
optimizelyEndUserId optimizelySegments optimizelyBuckets optimizelyPendingLogEvents	Persistent Persistent Persistent Persistent	These types of cookies come from our partner Optimizely. They let us show our customers different variations of our website and see which variation performs best. This way we can optimize the shopping experience on our website. Please go to Optimizely Knowledge Base to read more about those cookies.
__utma __utmb __utmc __utmz	Persistent Persistent Session Persistent	These are Google Analytics cookies that help us collect anonymous traffic data to understand how our customers navigate through our website. They help us to understand how much time customers spend on each page of the website. They anonymously track the number of times a visitor has been to the website before, when the first and last visit took place, and which other websites he/she has visited. Please visit Google Analytics Privacy to find out more about the cookies used. To find out how to opt out from these cookies please click here.
strandsSBS_S_UserId StrandsSBS_User StrandsSBS_Sess	Persistent Persistent Session	These are Strands Recommender cookies that collect and store customer’s click behaviour, purchases, searches etc. This information is collected and processed on an anonymous basis. This information helps us to personalise the product recommendation for you to improve your shopping experience. To learn more about Strands Recommender and their privacy policy please visit Strands Privacy Policy.
_qsst _qst _qubitTracker _qubitTracker_s _qPageNum_medicanimal _qst_s _qsst_s qtag_296305 qbef	Session Persistent Persistent Session Session Persistent Session Persistent Persistent	These cookies enable Qubit analytics software which helps us collect and analyse visitor information such as browser usage, new visitor numbers, shopping times and response to marketing activity. That information helps us to improve the website and your shopping experience, and to make our marketing campaigns relevant. The data stored by these cookies never shows any personally identifiable information. Click here to read more about Qubit’s Privacy Policy.

Third Party Cookies

MedicAnimal works with a number of Third Parties to improve our services to you. Some of those Third Parties can leave cookies on your computer. We do not control those cookies and we recommend that you check Third Party websites for more information.

You are able to check and manage (opt in / opt out) advertising cookies by visiting the following websites:

• http://www.youronlinechoices.com/uk/your-ad-choices
• http://www.networkadvertising.org/managing/opt_out.asp

Here are the Third Parties that we work with who can leave cookies on your computer:

Affiliate Networks: Affiliate Window Webgains	These are our Affiliate Networks who use cookies to show us how you found our website and which website you came from. This helps us know which of our online marketing channels is most effective. They also allow us to reward some external websites for directing you to us. Follow the below links to read more about their Privacy Policy: Affiliate Window Webgains
Channel Advisor	Channel Advisor enables us to recognise repeat visits and purchases, if you have visited our website from a price comparison site or through search engines. This helps us to see which channels you prefer to purchase through, so we can tailor our product offering and advertising. To review Channel Advisor privacy policy click here.
Criteo	Criteo enables online businesses to follow up visitors who have left their website without making a purchase using personalized banners which aim to drive potential customers back to the business website. To learn more about the data Criteo cookies collect and how to opt-out click here.
Email Vision Exact Target	We work with EmailVision and Exact Target who are our marketing email service providers. If you are subscribed to our newsletter and have visited the site through one of our marketing emails a cookie or a web beacon will collect some basic information to allow us to measure the effectiveness of our email marketing campaigns, such as pages visited, monetary value of a transaction, currency of a transaction and whether an email has been opened. These cookies and web beacons do not store sensitive information such as customer’s name, payment details etc. To learn more about EmailVision privacy policy click here. For ExactTarget privacy policy click here.
Google Adwords	We use Google AdWords who enable us to track the effect of the adverts shown on Google in connection with searches. Preferably, such adverts should be as relevant as possible, and, by way of cookies, it is possible to see whether the user found the page, product or information required. To read Google Privacy Policy click here.
Email Vision Exact Target	We work with EmailVision and Exact Target who are our marketing email service providers. If you are subscribed to our newsletter and have visited the site through one of our marketing emails a cookie or a web beacon will collect some basic information to allow us to measure the effectiveness of our email marketing campaigns, such as pages visited, monetary value of a transaction, currency of a transaction and whether an email has been opened. These cookies and web beacons do not store sensitive information such as customer’s name, payment details etc. To learn more about EmailVision privacy policy click here. For ExactTarget privacy policy click here.
LivePerson	LivePerson enables visitors of the website to chat to members of customer services team. To find out what data LivePerson cookies contain click here.
Merchenta	Merchenta optimises our online marketing effectiveness by using non-personally identifiable information to make more intelligent marketing decisions. This results in more relevant advertising. In order to do this, this website uses Merchenta IntelliMatch technology which can record what pages customers visit on our website or when they purchase an item. Any data collected by Merchenta is anonymous and used solely for the purposes of improving the relevance of our online advertising. You can opt-out of this service at any time by clicking here.
MyThings	MyThings enables us to provide you with personalised adverts. To read more about MyThings Privacy Policy and to opt out please click here.
PayPal WorldPay	We use WorldPay and PayPal to process payments on our website. They may place one or more cookies on your computer during the payment process however they will never store any personal information in them. To learn about PayPal privacy policy please clicks here. To read about shopper privacy policy, cookies and internet shopping safety with WorldPay please click here.
Social Networking: Facebook Twitter Google+ YouTube	We use a number of social networking tools like Facebook who may drop cookies on your computer when you access their websites via ours. To learn about the cookies they use and read about their privacy policy click on the below links: Twitter Facebook YouTube Google+
Trust Pilot	TrustPilot is our ratings and review service partner, enabling our visitors to find reviews on MedicAnimal from our customers. To learn more about Trust Pilot privacy policy click here.
Yahoo / Bing	These cookies are only set if you found our site through a sponsored ad on Bing or Yahoo. They collect information in an anonymous form on how visitors navigate to and through our website. They also help us make our advertising more effective. To read about Yahoo privacy policy, cookies and how to opt out click here. For Bing privacy policy click here.

What are my options

If you do accept the use of cookies in accordance with this policy, you will be able to use our website normally.

If you do not agree to this policy and to the use of cookies, simply do not use this website.

Even if you agree to our using cookies, you can always manually disable or delete cookies in your browser. This approach may allow a more gradual approach as you will be able to accept some cookies and reject others. Most browsers allow you to refuse cookies. Blocking all cookies will, however, have a negative impact upon the usability of our websites.

You can also delete cookies already stored on your computer. Obviously, doing this may have a negative impact on the usability of our website. However, please note that the deleted cookies will be reapplied the next time you visit our website.

Changing this policy

Our policies need to be changed from time to time to reflect changes in our business. Please check our website on a regular basis to see recent changes. We will never materially change our policies and practices to make them less protective of user information collected in the past without the consent of affected users.